Refund & Cancellation Policy — DiziGrow Digital Solutions

1. Payment Confirmation

Once a payment is successfully made through our website (processed via PhonePe), you'll receive a confirmation email/invoice. Please retain this for reference.

2. Cancellation Policy

• Before work begins: If you cancel before we've started any work, you're eligible for a full refund, minus any payment gateway/transaction charges already incurred.
• After work has begun: If work has already commenced, you may cancel the remaining scope. Charges for work completed, hours spent, or resources already deployed (e.g., ad spend, third-party tool/license fees, domain/hosting costs) up to the cancellation date will be deducted, and only the remaining unused balance (if any) will be refunded.
• Cancellation requests must be sent in writing to info@dizigrow.com.

3. Refund Eligibility

You may be eligible for a refund if:

• A duplicate payment was made in error for the same service
• Payment was charged but the Service was never initiated or delivered
• A technical error resulted in an incorrect/failed transaction where the amount was debited but not reflected on our end
• The service was cancelled before commencement, as per Section 2

4. Non-Refundable Situations

Refunds are generally not provided for:

• Services already delivered/completed as per the agreed scope
• Advertising spend already paid to third-party platforms (Google Ads, Meta Ads, etc.)
• Domain names, hosting, software licenses, or other third-party costs already purchased on your behalf
• Change of mind after work has substantially progressed
• Dissatisfaction with results where the agreed scope was delivered as specified (see "No Guarantee of Results" in our Terms & Conditions)

5. How to Request a Refund

Email us at info@dizigrow.com with your transaction ID/invoice number and reason for the request. We aim to acknowledge all requests within [2] business days.

6. Refund Timeline & Mode

• Approved refunds are processed within [5–7] business days of approval.
• Refunds are issued to the original payment method used at checkout, via PhonePe, and may take an additional [3–5] business days to reflect in your account depending on your bank/UPI provider.

7. Failed or Pending Transactions

If an amount is debited but the transaction shows as failed or pending on our website, please wait 24–48 hours — such amounts are usually auto-reversed by the bank/PhonePe. If unresolved after that, contact us with your transaction reference number.

8. Contact Us